Terms of Service
Welcome to AVO Pet Care! By accessing or using our website, mobile application, and services (collectively, the "Platform"), you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.
📌 Quick Summary: These terms govern your use of AVO Pet Care's platform for pet product shopping and veterinary teleconsultation services. We're committed to providing a safe, reliable service for all pet parents.
1. Acceptance of Terms
By registering for an account, making a purchase, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our Platform.
2. Account Registration
To access certain features of our Platform, you must register for an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and promptly update your account information
- Keep your password secure and confidential
- Notify us immediately of any unauthorized use of your account
- Be responsible for all activities that occur under your account
3. User Roles
AVO Pet Care supports three types of user accounts:
- Pet Parents (Regular Users): Can purchase products, book consultations, and access basic platform features.
- Sellers: Can list products for sale, manage inventory, and process orders (requires approval).
- Veterinarians: Can provide teleconsultation services (requires verification and approval).
4. Products and Services
4.1 Product Purchases
All products listed on our Platform are sold by approved sellers. AVO Pet Care facilitates transactions but is not the seller of products unless explicitly stated. We do not warrant the quality, safety, or legality of products sold by third-party sellers.
4.2 Veterinary Teleconsultation
Veterinary consultations are for informational purposes only and do not replace in-person examinations. Veterinarians providing consultations are licensed professionals but cannot provide prescriptions or definitive diagnoses without physical examination.
⚠️ Medical Disclaimer: In case of a pet emergency, please contact your local veterinary clinic or emergency animal hospital immediately. Do not rely on teleconsultation for emergencies.
5. Payments and Fees
All payments are processed through secure payment gateways. By making a purchase, you agree to pay all charges associated with your transaction, including applicable taxes and shipping fees.
6. Shipping and Delivery
Delivery times are estimates and not guaranteed. AVO Pet Care is not responsible for delays caused by shipping carriers, weather conditions, or other unforeseen circumstances. Free shipping applies to orders over ₱1,000 within Metro Manila.
7. Returns and Refunds
Returns are accepted within 7 days of delivery for unopened, unused products. Perishable items (pet food, treats) cannot be returned for hygiene reasons. For consultation fees, refunds are only available if the consultation was not conducted as scheduled.
8. Prohibited Conduct
You agree not to:
- Use the Platform for any illegal purpose
- Harass, abuse, or harm other users
- Impersonate any person or entity
- Upload malicious code or viruses
- Scrape or copy content without permission
- Engage in fraudulent transactions
9. Account Suspension and Termination
We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a risk to other users. Sellers and veterinarians may have their approval revoked if they fail to meet quality standards.
10. Limitation of Liability
To the maximum extent permitted by law, AVO Pet Care shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from these Terms shall be resolved exclusively in the courts of Manila, Philippines.
12. Changes to Terms
We may modify these Terms at any time. Continued use of the Platform after changes constitutes acceptance of the modified Terms.
13. Contact Information
For questions about these Terms, please contact us at: legal@avocare.com or call (02) 8123 4567.
Privacy Policy
AVO Pet Care ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
🔒 Our Commitment: We never sell your personal information to third parties. Your data is used only to provide and improve our services.
1. Information We Collect
1.1 Personal Information You Provide
- Account Information: Name, email address, phone number, username, password
- Profile Information: Profile picture, pet information (name, type, breed, age)
- Transaction Information: Purchase history, shipping addresses, payment details (processed securely by third-party payment processors)
- Consultation Information: Medical history of pets shared during veterinary consultations
- Seller/Vet Information: Business details, licenses, verification documents
1.2 Automatically Collected Information
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, clicks, search queries
- Location Data: Approximate location based on IP address
2. How We Use Your Information
- ✅ Create and manage your account
- ✅ Process transactions and send order confirmations
- ✅ Facilitate veterinary consultations
- ✅ Improve our products and services
- ✅ Send important updates (security, policy changes)
- ✅ Prevent fraud and ensure platform security
- ✅ Comply with legal obligations
3. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area, we process your data based on:
- Contract Performance: To provide services you requested
- Legitimate Interests: To improve and secure our platform
- Consent: For marketing communications (you can opt-out anytime)
- Legal Obligations: To comply with laws and regulations
4. Information Sharing and Disclosure
We may share your information with:
- Sellers: When you purchase products, necessary information (shipping address) is shared with the seller
- Veterinarians: Pet health information shared during consultations
- Service Providers: Payment processors, shipping carriers, cloud hosting (under strict confidentiality agreements)
- Legal Authorities: When required by law or to protect rights and safety
📢 Important: We do NOT sell your personal information to advertisers or third-party marketers.
5. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- SSL/TLS encryption for all data transmission
- Hashed passwords (never stored in plain text)
- Regular security audits and penetration testing
- Access controls and employee training
- Secure data centers with 24/7 monitoring
6. Data Retention
We retain your data as long as your account is active or as needed to provide services. After account deletion, we retain necessary data for legal compliance (e.g., transaction records for 7 years) and then securely delete or anonymize it.
7. Your Rights
Depending on your location, you may have the right to:
- Access: Request a copy of your data
- Rectification: Correct inaccurate information
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we use your data
- Portability: Receive your data in a machine-readable format
- Objection: Opt-out of certain processing
- Withdraw Consent: For marketing communications
To exercise these rights, email privacy@avocare.com.
8. Children's Privacy
Our Platform is not intended for children under 13. We do not knowingly collect data from children. If we discover we have collected such data, we will delete it immediately.
9. Third-Party Links
Our Platform may contain links to external sites. We are not responsible for their privacy practices. Please review their policies before providing data.
10. International Data Transfers
Your data may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place for such transfers.
11. Updates to This Policy
We may update this Privacy Policy periodically. Material changes will be notified via email or platform notification.
12. Contact Us
Data Protection Officer: Maria Santos
Email: dpo@avocare.com
Address: 123 Pet Avenue, Makati City, Philippines 1200
Phone: (02) 8123 4567
Cookie Policy
This Cookie Policy explains how AVO Pet Care uses cookies and similar technologies to recognize you when you visit our Platform.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, analyze site traffic, and provide personalized experiences.
Cookies We Use
| Type |
Purpose |
Duration |
| Essential Cookies |
Enable core functionality (login, shopping cart, secure checkout) |
Session / Persistent |
| Preference Cookies |
Remember your settings (language, currency, theme) |
1 year |
| Analytics Cookies |
Understand how visitors use our site (Google Analytics) |
2 years |
| Marketing Cookies |
Personalize ads and measure campaign effectiveness |
30 days - 2 years |
Third-Party Cookies
We use the following third-party services that may set cookies:
- Google Analytics: Site usage analytics
- reCAPTCHA: Bot detection and form security
- Payment Processors: Secure payment processing (PayPal, Stripe, etc.)
Managing Cookies
You can control cookies through your browser settings:
- Chrome: Settings → Privacy and Security → Cookies and other site data
- Firefox: Options → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Cookies and website data
- Edge: Settings → Privacy, search, and services → Cookies
⚠️ Note: Disabling essential cookies may prevent you from using core features like login, shopping cart, and checkout.
Cookie Consent
Upon your first visit, we display a cookie banner requesting your consent for non-essential cookies. You can change your preferences anytime by clicking the "Cookie Settings" link in the footer.
Contact
For questions about our Cookie Policy, email privacy@avocare.com.